Terms & Conditions

Establishing Transparent and Fair Usage Guidelines for Our Services

Terms & Conditions

V1.0 - Nov 7th, 2023

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Doutore LLC.

When we say “Services”, we mean our Assistant Doctor application, whether delivered within a web browser, desktop application, mobile application, or another format.

When we say “You” or “your”, we are referring to the people or organizations that own an account with our Services.

We may update these Terms of Service ("Terms") in the future. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability. If you violate any of the Terms, we may terminate your account.

If you violate any of the Terms, we may terminate your account. That’s a broad statement and it means you need to place a lot of trust in us.

1. Account Terms

1.1. You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

1.2. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.

1.3. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

1.4. You must be at least 18 years old. This ensures that all participants are of legal age and able to fully engage in the activities and responsibilities involved.

2. Payment, Refunds, and Plan Changes

2.1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.

2.2. For paid Services that offer credits, we specify the amount of credits provided when you sign up. Once these credits are exhausted, you'll still be able to access the platform but won't be able to perform any operations requiring credits. To continue performing such operations, you can either pay in advance to purchase additional credits or subscribe to a monthly plan which provides a fixed amount of credits each month.

2.3. If you are purchasing additional credits after using your initial free credits, or subscribing to a monthly plan for the first time, we will charge your card immediately. For any subsequent credit purchases, or changes in monthly plan subscriptions, the new credit balance or plan benefits will reflect immediately after the transaction.

2.4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.

2.5. We do not offer refunds for any credit purchases or monthly plan subscriptions. All transactions are final. Before making a payment, please ensure you have reviewed the terms and understand the amount of credits or benefits associated with the package or plan you are choosing.

3. Cancellation and Termination

3.1. You are solely responsible for properly canceling your account. Within each of our Services, we provide a simple no-questions-asked cancellation link. This can be done by logging into your Assistant Doctor account, navigating to settings, and selecting "Delete My Account". An email or phone request to cancel your account is not automatically considered cancellation. If you need help canceling your account, you can always support@assistantdoctor.com.

3.2. Upon account cancellation, all of your content will become inaccessible from the Services immediately. All content will be permanently deleted from active systems and logs instantly. We cannot recover this information once it has been permanently deleted.

3.3. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.

3.4. We reserve the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content within. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time. This policy is in place to prevent abuses, such as automated bots or other malicious activities, that could harm the integrity and functionality of our platform.

3.5. Verbal, physical, written or other abuse (including threats of abuse or retribution) of our Company employee or officer will result in immediate account termination.

4. Modifications to the Service and Prices

4.1. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.

4.2. Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record.

5. Uptime, Security, and Privacy

5.1. Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements for our Services but do take uptime of our applications seriously. Visit https://status.assistantdoctor.com to see the status of our Services.

5.2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.

5.3. You are responsible for maintaining the confidentiality of your password. You must not share it with any third parties. Unauthorized account sharing or use can result in the suspension or termination of your account.

5.4. We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet.

5.5. When you use our Services, you entrust us with your data. We take that trust to heart. You agree that We may process your data as described in our Privacy Policy and for no other purpose. We as humans can access your data for the following reasons:

5.5.1. To help you with support requests you make. We’ll ask for express consent before accessing your account.

5.5.2. On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue. In these rare cases, we aim to fix the root cause to prevent the errors from recurring.

5.5.3. To safeguard our Platform. We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.

5.5.4. To the extent required by applicable law. As a US company with all data infrastructure located in the US, we only preserve or share customer data if compelled by a US government authority with a legally binding order or proper request under the Stored Communications Act, or in limited circumstances in the event of an emergency request. If a non-US authority approaches Assistant Doctor for assistance, our default stance is to refuse unless the order has been approved by the US government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism. IfAssistant Doctor is audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.

5.6. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. You can see a list of all https://assistantdoctor.com/privacy-and-compliance/subprocessors.

5.7. We have a feature that allows you to record a conversation. The laws regarding the notice and notification requirements of such recorded conversations vary by location. You acknowledge and agree that you are solely responsible for providing any notices to, and obtaining consent from, individuals in connection with any recordings as required under applicable law.

5.8. We shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Service and related systems and technologies (“Usage Data”). The Service may be implemented using machine learning systems with features and implementations designed to generate statistics, calibrate data models, and improve algorithms in the course of processing User Content and Usage Data (“Machine Learning”). Nothing in these Terms prohibits Company from using such Machine Learning for testing, tuning, optimizing, validating, or otherwise enhancing the analytics, models, or algorithms underlying the Service. Nothing in these Terms gives you any rights in or to any part of the Service or the Machine Learning generated by Company or the Machine Learning generated in the course of providing the Service.

5.9. Under the California Consumer Privacy Act (“CCPA”), Doutore LLC is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms, and the Privacy Policy. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. And on the flip-side, you agree to comply with your requirements under the CCPA and not use Doutore LLC's Services in a way that violates the regulations.

6. Copyright and Content Ownership

6.1. All content registered on the Services must comply with U.S. copyright law.

6.2. You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.

6.3. We do not pre-screen content, but we reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.

6.4. The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company’s logos or any Service logos for promotional purposes. Please email us at support@assistantdoctor.com requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.

6.5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.

7. Features and Bugs

7.1. We  design our Services with care, based on our own experience and the  experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

7.2. We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.

8. Liability

8.1. We mention liability throughout these Terms but to put it all in one section:

8.2. You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special,  consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

8.3. In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent. If you choose to use our Services, thank you for betting on us.

If you have a question about any of these Terms, please contact our Support team at support@assistantdoctor.com.